• HOW DO I…Begin a new order?
  From the drop down menu, select New Order, EZ Order, From Catalog, From History, or From Favorites.
  
  

  NEW ORDER - This will take you to the EZ ORDER screen.
  

  EZ ORDER - Enter by item number.
  

  FROM CATALOG - Enter by description, category or item number.
  

  FROM HISTORY - Enter by selecting items that were previously purchased on your account.
  

  FROM FAVORITES - Create your own list of favorites to order from.
  
  
• HOW DO I…Save an order for later?
  From the drop down menu, select Save Order. The order will be saved and a reference number will be assigned to it. Keep the reference number so you can go back to the order.
  
  
• HOW DO I…Add to an existing order I’ve saved?
  From the drop down menu, select Held Orders. Select your order from the list using the reference number given when it was saved. You can then add items by using the EZ Order, From Catalog, From History, or From Favorites tabs.
  
  
• HOW DO I…Change or delete items from my order?
  From the drop down menu, select View/Edit. Changes and deletions can be made from this screen.
  
  
• HOW DO I…Cancel my order?
  From the drop down menu, select Cancel Order. You must confirm the cancellation by pressing the “Click to Cancel the Order” button. Warning! This cannot be undone! A saved order can also be cancelled by selecting Held Orders, and entering a check in the box by the order you want to cancel. Warning! This cannot be undone!
  
  
• HOW DO I…Complete/Submit my order?
  From the drop down menu, select Submit Order. You must confirm the submission by clicking the “Save Changes and Submit Order” button. NO ORDER WILL BE PLACED UNTIL THIS STEP IS COMPLETED.

ADMINISTRATION: You can change your password, set Options for all of the various functions and provide feedback here.

OUR ACCOUNT: You can view your account balance, see outstanding invoices, and print invoices from the Statement portion or from the Current Orders portion of Your Account drop down menu. You can also set E-Mail Notifications here.

E-MAIL NOTIFICATION: You can receive email notification when you submit your order and when your order is shipped, by going to the Your Account drop down menu. Select Email Notifications, and fill in the information required. Click submit.

CURRENT ORDERS: You can view orders that have been submitted by clicking on the Current Orders tab on the Your Account drop down menu. This will show you all orders placed during the past month (you can vary the time frame by changing the setting for History on the Current Orders Options page), whether ordered through our Eserv On-Line Ordering System, called in by phone, mailed, or faxed.

AUTO LOGOUT: You will automatically be logged out of the system after 20 minutes of inactivity.

Please note: If you do not know (or have not yet obtained) your User ID and Password,
please contact your Sales Representative or our Customer Service Department via e-mail
or telephone and we will be pleased to supply your account information.

Please feel free to e-mail or call your Sales Representative or our Customer Service Department with any questions
you may have. If you prefer personal instruction, your Sales Representative would be pleased to visit your office
and help you place your first On-Line Order.